Help Center

Frequently asked questions

Short answers grouped by topic. Each one can open the full article when it exists.

Account and security

Wallet

Getting started

Creating and joining matches

Gaming profiles

Disputes

Results and proof

KYC and withdrawals

Playing a match

Frequently asked questions

Account and security

Can I add a password later?

Can I change my username?

Can I recover a deleted account?

I did not get a reset email

I know my password is right

I lost my authenticator

Wallet

Can I hold a USD wallet?

I sent money to the wrong account

It has been more than a few hours

The checkout page did not load

When does pending become available again?

When will crypto launch?

Why is a win smaller than stake × 2?

Getting started

Can I skip onboarding?

I never got the code

Is this gambling?

Where is KYC?

Why do you need my date of birth?

Email verified but I still cannot open the dashboard

I already have an account

Which games can I play?

Creating and joining matches

Can I still invite a friend?

I already have a profile

I cannot cancel

I do not see any rooms

I do not see my game

I just funded but still cannot join

The code does not work

Who pays the 5%?

Will my locked stake be stuck?

Gaming profiles

Can I use the same in-game ID on two Gamers Compete accounts?

How long does verification take?

I changed my in-game name

My upload failed

Disputes

Could not find that match

I disputed by mistake

Match is not in a disputable state

Nothing happened after 48 hours

Upload failed

Video or screenshot?

Results and proof

Do I always need video?

I missed the 30-minute window

My opponent never comes back

Submit failed with Match is not active

The match really tied

More

How do I hide my profile?

How do I take a break?

I am not getting emails

Is my wallet public?

Why am I not on the board?

KYC and withdrawals

How long is pending?

Is KYC required to create a match?

I used a nickname on signup

I was charged but the bank did not receive it

The bank list is empty

The lookup failed

What IDs are accepted?

Why was I asked for less than my available balance?

Playing a match

I cannot edit the room fields

Ready failed

The link expired in-game

Where do I find the in-game code?